Shipping policy
SHIPPING & DELIVERY POLICY
Last updated December 21, 2022
Order Tracking Link: https://concordia.style/apps/track123
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://concordia.style//policies/terms-of-service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Domestic [United States - 5 to 8 business days] shipping on orders over $50.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
|
Domestic - United States - Economy - $50.00 and up - Free |
Economy - 0lb – 5lb - $4.90 USD |
Economy - 5lb – 70lb - $19.90 USD |
Standard - 0lb–1lb - $6.90 USD 3 to 4 business days |
Standard 1lb – 5lb - $9.90 USD |
Rest of the World [INT]: Free Shipping for $50.00 and up. Everything else: Calculated |
|
Shipping Amount: |
Free |
$4.90 USD |
$19.90 USD |
$6.90 USD |
$9.90 USD |
Free Shipping - $50.00 and up |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.
You order will be shipped directly from our different dropshipping fulfillment centers.
Cafe Supply.com Products
Shipping and handling charges-
Shipping and handling will be added to each order at the following rates.
- For orders up to $100 a flat fee of $10 will be added for shipping and handling.
- For orders over $100 a rate of 10% will be added for shipping and handling.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@concordia.style.
Please note that returns will need to be sent to the following address:
Concordia Style, 4281 Express Lane, Suite L1384, Sarasota FL 34249, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@concordia.style.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@concordia.style.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free [INT] shipping is valid on international orders $50 USD +.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://concordia.style/policies/refund-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Email: admin@concordia.style
- Online contact form: https://concordia.style/pages/contact