We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Do you accept returns, exchanges, or cancellations after an order has been shipped?
If your order was shipped from overseas, we will not accept returns.
If your order was shipped domestically (USA), you might be able to return your item(s).
Once your order has been shipped internationally or domestically, it is impossible to cancel it.
If your order arrives damaged or defective, or if you are dissatisfied with your order or a specific item in your order, please contact us. These situations are treated on a case-by-case basis, but most are always resolvable. Please contact us if you have any problems with your order.
Who pays for returns that are damaged or defective?
If your order arrives damaged or defective, you might be able to return your item directly to the shipper, but you will be responsible for the return shipping costs (domestic or international). If the item is not returned in its original condition, the buyer is responsible for any loss in value. We will do our best to make sure everything goes smoothly and/or try to find a way to make everything right.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns might need to be shipped to a domestic supplier or an international supplier.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right (i.e., take a picture and email us right away).
Certain types of items cannot be returned, like perishable goods (such as food, supplements, and coffee) and personal care goods (such as beauty products). Our branded coffee, branded cosmetics, and branded supplements can not be returned. Once they have been opened, they can not be returned or refunded.
We also do not accept returns for artwork or clothing.
Please get in touch with us if you have questions or concerns about your specific item(s). Finally, please contact us concerning any complaints or issues, as we always strive to do our best.
Gift Cards: Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have. If a return has been accepted, you can make a separate purchase for a new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once your order has been received and inspected by our shipper. Then, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded the original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.